HR & Business Support

The country sales operations include marketing units based in our head offices in Jeddah, Riyadh, Al-Khobar, and Jubail. SBM also has smaller offices in many of the remote locations all over the Kingdom of Saudi Arabia.

Each marketing unit has a customer support center to assist new generations of "First-Time Computer Users" by familiarizing them with the processes of SBM’s state-of-the-art technologies. The customer support center also includes a guided learning center.

With our dedication to quality and our customers, we offer the following benefits:

ROUND THE CLOCK CALL DISPATCH

24 hours a day and 7 days a week the SBM call dispatch is available to receive your call and act promptly.

PARTS AVAILABILITY

$25 million of parts stocked in Kingdom, with $11 million held in Al Khobar.

SINGLE POINT OF CONTACT

SBM provides a single point of contact and support for IBM and non-IBM products.

REPUTATION FOR PROFESSIONALISM

“BEST CUSTOMER SERVICE’ is one of IBM’s care deliverables and of course it is also one of SBM’s. All of our customers, big and small, benefit from our engineers due care and attention as well as the SBM commitment to quality service.

RELIABLE, DEPENDABLE AND PERSONALIZED SERVICE

Our belief in Customer partnership is based on mutually shared objectives including the high performance of your equipment. Our engineers are assigned specific account responsibility and, as a result, they have increased their familiarity with the Customer’s applications, personnel and environment to provide the best quality service to meet the Customer’s operational demands.

MAINTENANCE DATABASE
REFERENCE

When you call in a request for service, you will now be asked for the machine type and serial number of the equipment to be worked on. This allows us to refer to warranty or maintenance agreement information in our database, which helps us provide you with the right services and skills the first time.

REMOTE HARDWARE PROBLEM DIAGNOSIS

Remote service requests for most equipment will now go to SBM SPOC for initial problem diagnosis. This approach means more direct access to skilled specialists. These specialists can either solve your problem over the phone or help get it solved as quickly as possible by identifying the failing part or component and the specific skills needed to assist you.

  The idea of HR & Business Support lies in extending services to all business units, from hiring, training, looking after all employees’ needs and making sure that business 
is run smoothly.