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IT Monitoring Center - Rapid Support Team

Position Title:
IT Monitoring Center – Rapid Support Engineer

Location:
Saudi Arabia

Education:
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.

Experience:
2–4 years of experience in IT support, systems troubleshooting, incident response, or infrastructure operations.

Monthly Salary Package:
12,000 SAR 

Qualifications & Skills:

  • CompTIA A+ certification (required).
  • 2–4 years experience in configuring and managing:
    • MS Cluster
    • Linux Operating Systems
    • Windows Operating Systems
    • OpenShift
    • Cisco ACI
    • F5 technologies
    • DCIM and NetEco systems
    • Databases: MS SQL, Oracle, DB2 LUW, DB2 MF, SAP HANA, MySQL
  • Strong troubleshooting and diagnostic skills across application, server, and infrastructure layers.
  • Ability to perform quick incident triage and escalate based on severity and business impact.
  • Strong root cause analysis (RCA) capabilities.
  • Ability to work in fast-paced environments and meet strict SLA timelines.
  • Excellent communication skills for interacting with internal teams, vendors, and stakeholders.
  • Experience documenting incidents, troubleshooting steps, and resolutions.
  • Proactive monitoring mindset to identify issues before escalation.
  • Strong collaboration skills for working with cross-functional IT teams.
  • Ability to maintain consistent knowledge sharing and continuous learning.

Responsibilities:

  • Rapidly triage incoming alerts to determine severity, impact, and required escalation.
  • Provide fast, efficient, and SLA-compliant incident response to minimize downtime.
  • Troubleshoot system, application, network, database, and infrastructure issues.
  • Perform root cause analysis and implement corrective measures to prevent recurrence.
  • Apply temporary workarounds when necessary to maintain service continuity.
  • Maintain clear communication with IT teams, management, and end-users throughout incident resolution.
  • Coordinate with vendors and external partners to accelerate problem resolution.
  • Document incident details, troubleshooting steps, timelines, and final resolutions.
  • Build and maintain a strong internal knowledge base for future incident handling.
  • Participate in post-incident reviews to identify gaps and improvement opportunities.
  • Contribute to continuous improvement of processes, tools, and workflows.
  • Stay up to date with relevant technologies and participate in knowledge transfer sessions.
  • Proactively monitor system health and create alerts to detect early-stage issues.
  • Support operational stability by identifying trends, recurring issues, and performance risks.

Work Pattern:
In-person

Interview:
Remote