IT Monitoring Center - Operate and Manage Mentoring tools Team

Position Title:
IT Monitoring Center – Monitoring Tools Engineer

Location:
Saudi Arabia

Education:
Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Network Engineering, or related field.

Experience:
2–4 years of hands-on experience in configuring, deploying, and managing enterprise monitoring tools.

Monthly Salary Package:
15,000 – 17,000 SAR

Qualifications & Skills:

• 2–4 years of experience managing and configuring the following tools (required):
  • AppDynamics
  • Microsoft SCOM
  • Microfocus NNMi
  • Intermapper
  • Microfocus APM
  • Cisco Nexus Dashboard
  • Cisco ThousandEyes
  • DCIM and NetEco systems
• Strong understanding of IT infrastructure components (servers, networks, applications, databases).
• Experience configuring monitoring thresholds, alerts, dashboards, and custom notifications.
• Ability to deploy and integrate monitoring agents across distributed environments.
• Experience optimizing tool performance and ensuring efficient resource utilization.
• Ability to troubleshoot monitoring tool issues and coordinate with vendors when needed.
• Familiarity with IT Service Management (ITSM) platforms and integration practices.
• Strong analysis and problem-solving skills with the ability to detect and respond to incidents.
• Understanding of modern monitoring architectures and emerging technologies.
• Excellent communication, documentation, and knowledge-sharing skills.
• Continuous learning mindset to stay updated with new monitoring tools and trends.

Responsibilities:

• Assess organizational monitoring requirements and select appropriate monitoring tools.
• Deploy monitoring tools across the IT environment, covering applications, servers, networks, and databases.
• Configure monitoring tools to collect performance metrics and customize thresholds, alerts, and notifications.
• Monitor the performance, stability, and health of monitoring tools and optimize their configuration.
• Set up alerting rules to identify incidents, performance degradation, or security-related anomalies.
• Collaborate with incident response teams to troubleshoot and resolve issues identified by monitoring systems.
• Integrate monitoring tools with ITSM platforms to enhance incident, problem, and change management processes.
• Continuously evaluate tool performance and identify improvement opportunities.
• Stay updated with industry best practices and provide recommendations for monitoring enhancements.
• Share knowledge, documentation, and best practices within the team to improve overall monitoring maturity.
• Ensure monitoring tools support operational excellence and consistent service delivery.

Work Pattern:
In-person

Interview:
Remote