Ongoing Costs
- Apply patches, upgrades
- Downtime
- Performance tuning
- Rewrite customizations
- Rewrite integrations
- Upgrade dependent applications
- Ongoing burden on IT (hardware)
- Maintain/upgrade network
- Maintain/upgrade security
- Maintain/upgrade database
SBM Highlights
Saudi Arabia's largest Systems Integrator
40 years of Digital Leadership!
Established in 1981, Saudi Business Machines Ltd.(SBM) is the General Marketing and Services Representative of IBM in Saudi Arabia and the Kingdom's leading provider of end-to-end enterprise information technology and telecommunications solutions.
Long Term Presence & Financial Stability
SBM has a full company organization designed to make it flexible and adaptive to the changing and developing requirements of its customers, and has access to the worldwide technologies, practices, resources and knowledge bases to implement major ICT solutions in Saudi Arabia.
In-house Resources
1000+ trained consultants / practitioners distributed among its branches and support centers around the Kingdom.
SBM has the largest pool of in-house resources who has exceptional skill and expertise in deployment of the solution.
End-to-end Solution
SBM provides end-to-end solution covering software, system hardware, networking, application / system integration services, operations, managed services and outsourcing etc.
SBM MANAGED SERVICES OFFERINGS
Managed Cloud Network Services
- Cloud-Managed Wi-Fi.
- Cloud-Managed Switching.
- Cloud-Managed Branches Connectivity (SD-WAN & Managed Routers).
- Cloud-Managed Unified Automation & Management SW.
- Cloud-Managed Insights & Analytics.
- Cloud-Managed Security & Access Control System.
SBM Managed Services Processes Framework
ITIL v4 Framework
Why Cloud-Based Solution?
Simplicity
Speed
Savings
Scale
Security
Service
Customer Business Outcomes from
SBM Managed Services Offerings
1
Reduce Costs / Increase Operational Efficiency
2
Increase Revenues or Profitability
3
Reduce Risk (Security)
4
Improve the user experience
Ongoing Costs
- Subscription Fees
- Training
- Configuration
- System Administration
Extreme Networks Highlights
Who Extreme Are?
- Founded 1996
- Revenue $1.2 Billion
- 2900 Employees
- NASDAQ: EXTR
- HQ in San Jose, CA
What Extreme Do?
- 20+ years of networking innovation
- Cloud-Driven End-to-End Networking Solutions
- 500+ active patents
- Award Winning Service and Support
- Leader in Gartner MQ's
Who Extreme Serve?
- 50,000 Customers
- 7,000+ Partners
- Business in 80+ countries
- 100% Insourced Service & Support
The only vendor to have a regional datacenter
to keep your data inside the GCC
Extreme Networks Named as a Leader in Gartner 2020 LAN/WLAN Magic Quadrant
- Source: Gartner
Extreme Networks Products Portfolio
Extreme Applications
Management & Automation
- ExtremeCloud IQ
- Extreme Management Center
Insights & Analytics
- Extreme Analytics
- Session Director
- Extreme Location
- Visibility Manager
Security and Access Control
- ExtremeCloud A3
- ExtremeControl
- Extreme AirDefence
- ExtremeGuest
- Defender for IoT
- ExtremeCompliance
ExtremeWireless
- Wi-Fi 6
ExtremeSwitching
- ExtremeXOS
- Fabric Connect Enabled
- Extended Edge
- SLX Series
- VDX Series
ExtremeRouting
- XR Series
- SLX Series
- MLX Series
Extreme Networks Cloud Solutions - XIQ
Fourth Generation Cloud Platform
(AI & ML)
Extreme Cloud XIQ - Essential Services
Wireless Security
Guest Experience
Location Services
Network Access Control
IoT
Analytics
Top 10 reasons
to use Extreme Cloud XIQ platform with SBM managed services
1
Unified Management of Access Points/Switches/Routers
2
Flexible and Scalable Licensing Model
3
ML/AI- Client 360, Network 360, Tools
4
Device 360
5
Zero Touch Onboarding/Provisioning
6
Ongoing Onboarding, Configuration, Deployment, Visibility, Troubleshooting, Analytics From Anywhere
7
Addition of Extreme Applications in Single Platform
8
Unlimited Data Horizon
9
Big Data
10
Security
SBM - Customer Offered Managed Services Packages
Standard
-
HW + Subscription License delivery + installation
-
Monitoring & Alerting Service
-
Support Level
(Standard Vendor Support Package) -
Monthly Reporting
(Analytics & Statistics reports) -
Staff Responsibilities
-
Customer Staff
ADVANCED
-
HW + Subscription License delivery + installation
-
Monitoring & Alerting Service
-
Support Level
(Standard Vendor Support Package) -
Monthly Reporting
(Analytics & Statistics reports) -
SBM Advanced Support
-
(8X5XNBD Support)
-
Remote Operation Support
-
On-site HW Replacement
-
Staff Responsibilities
-
Customer Staff
-
SBM Advanced team (Remote support)
Elite
-
HW + Subscription License delivery + installation
-
Monitoring & Alerting Service
-
Support Level
(Standard Vendor Support Package) -
Consultation Services & Solution Architecting
-
Monthly Reporting
(Analytics & Statistics reports) -
SBM Advanced Support
-
On-site HW Replacement
-
(24X7 Support)
-
Full operation support - SBM Advanced team
-
Staff Responsibilities
-
SBM Advanced team (Full support)
SBM Presence & Managed Services Delivery locations
Riyadh Office
Front Desk: +966-11-8133333
Fax: +966-11-8133111
KB05 Building
IT & Communication Complex (ITCC)
Prince Turki Bin Abdulaziz (Alawal)
P.O. Box-818, Riyadh 11421
Jeddah Office
Front Desk: +966 12 6104000
Fax: +966 12 6651163
Juffali HQ Building
Madinah Road
P.O. Box-5648, Jeddah-21432
Al-Khobar Office
Front Desk: +966 13 8495000
Fax: +966 13 8829898
Al-Hugayet Tower, 9th Floor
Dammam-Khobar Highway
P.O. Box- 476, Al Khobar 31952
Jubail Office
Front Desk: +966 13 3493925, +966 13 3493927
Fax: +966 13 3493947
Sarh Almaali Commercial Building
Al-Souk Street
P.O. Box- 476, Al-Khobar 31952
Al-Hafouf Office
Front Desk: +966 13 849 5000
Fax: +966 13 882 9898
Bukhamseen Tower
2nd Floor - Office # 4 & 6
Prince Abdullah Bin Jalawi Road
P.O. Box 476
Al-Khobar 31952, Saudi Arabia
SBM Visibility, Control and Automation Centers (HelpDesk, NOC and SOC)
- Riyadh Located
- Service availability 24x7
-
Support Communication Channels
Toll-Free Number (800 1240 888 )
Email Address
Fax -
Wide Range of Existing Managed Customers
-
Support Resources (SBM help desk center)
Technical Resources.
Help Desk System tools -
Support Resources(SBM NOC & SOC Centers)
L1/L2 & L3 Technical Resources.
SOC and NOC System tools.