Technical Support Specialist

Job Title:                     Technical Support Specialist

Job Location:              Khobar, Saudi Arabia

Degree:                        Diploma's degree in IT or comp eng.

Responsibilities:

  • Assist users to identify and correct hardware and software problems.
  • Assist in the installation of hardware updates, upgrades or fixes
  • retrieval of equipment for maintenance/repair and delivery of new/repaired equipment.
  • Participate in hardware/software rollout.
  • Perform any related task.
  • Perform technical study & recommendation report.
  • Adhere to ITIL service management process & service level agreement.
  • Transfer of related knowledge/skills to RC staff.

Minimum Experience: 

  • Capable of installing, troubleshooting, and repairing (at the component level) any personal computer in the RC inventory.
  • Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any personal computers in the RC inventory.
  • Skilled at installing and troubleshooting desktop PC operating systems (windows XP/vista/win7/win8), network client software, peripherals with software, drivers, and office applications such as Microsoft Office etc.
  • Must be MCSA Windows 7 certified.
  • Experience with mobile devices software troubleshooting (iOS, Android, Windows Phone).
  • Knowledge in LAN/WAN troubleshooting.
  • Experience with image deployment in enterprise environment.
  • Having a good level of communication skills.
  • Having a valid Saudi driving license.
  • Years of Experience Required:

3 - 8  years’ experience within the same field.

Additional Functional/Technical competences & required level:

  • Industry knowledge.
  • Budgeting & Financial Skills.
  • Multi-tasking/Problem Solving Skills.
  • Analytical Skills.
  • Coaching & Mentoring.